This Privacy Policy describes how Pilatera (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from pilatera.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information," we are referring to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

• Contact details including your name, address, phone number, and email.
• Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
• Account information including your username, password, security questions, and other information used for account security purposes.
• Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect about Your Usage

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

• Companies who support our Site and Services, such as Shopify.
• Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.

When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Also see the section below, Third Party Websites and Links.

How We Use Your Personal Information

• Providing Products and Services: We use your personal information to provide you with the Services, including to process your payments, fulfill your orders, send notifications related to your account, purchases, returns, or other transactions, arrange for shipping, facilitate returns and exchanges, and other features related to your account.

• Marketing and Advertising: We may use your personal information for marketing purposes, such as to send promotional communications by email, text message, or postal mail, and to show you advertisements for products or services.

• Security and Fraud Prevention: We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity.

• Communicating with You and Service Improvement: We use your personal information to provide customer support and improve our Services.

Cookies

We use Cookies on our Site. For specific information about the Cookies related to powering our store with Shopify, see Shopify Cookie Policy.

You can choose to set your browser to remove or reject Cookies. Removing or blocking Cookies may negatively impact your experience, and certain features of the Services may no longer be available.

How We Disclose Personal Information

We may disclose your personal information to:

• Vendors or third parties performing services on our behalf.
• Business and marketing partners.
• Affiliates or others within our corporate group.
• In connection with a business transaction or legal obligations.

We do not use or disclose sensitive personal information without your consent or for the purposes of inferring characteristics about you.

Third-Party Websites and Links

Our Site may provide links to third-party websites. We do not control and are not responsible for the privacy or security of these third-party sites.

Children's Data

Our Services are not intended for use by children, and we do not knowingly collect personal information about children.

Security and Retention of Your Information

We take reasonable measures to protect your personal information, but no system is completely secure. We recommend not using insecure channels to communicate sensitive information.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, such as:

• Right to access/know
• Right to delete
• Right to correct
• Right of portability
• Restriction of processing
• Withdrawal of consent
• Right to appeal a decision
• Managing communication preferences

You may exercise these rights by contacting us using the details below.

Complaints

If you have complaints, you may contact us using the contact details provided below.

International Users

We may transfer your information outside your country. If we do, we will use appropriate safeguards, such as the European Commission's Standard Contractual Clauses.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, please contact us at contact@pilatera.com.